The 9 most common ITIL implementation mistakes and how to avoid them

“In your opinion, what are the 3 most common mistakes made when implementing ITIL? And what are your suggestions for avoiding them?”

We asked three of our trainers and experts (Claudio Restaino, Carmela Occhipinti and Fabio Savarino) to answer these questions, drawing up their own ranking of errors. One question, nine mistakes, nine detailed explanations… and lots of advice on how to implement the world’s most popular IT Service Management framework.